How to Write a Job Description: Account Manager
An account manager is responsible for managing a particular customer’s account within a business. Rather than managing a team, their role is to deliver a great customer experience to one client (or a group of clients).
Thus, account managers are vital to creating long-term relationships with your clients. Instead of actively working on increasing sales, an account manager is frequently more concerned with the long-term aspect of a business-client relationship.
What Your Job Description Should Include
At the very least, your job description should include:
- Your company name
- Office location
- Job title
- Working hours
- Qualifications or previous experience (if applicable)
- Roles and responsibilities
- Compensation
Account managers are not salespeople, but both roles are responsible for generating revenue. The sales team is responsible for bringing in new business, while account managers are responsible for nurturing and growing existing accounts.
Frequently, account managers may introduce new products to their clients. A good account manager will know their clients intimately, be familiar with their pain points, and act more like an advisor than being in a purely transactional relationship. Their end goal is client satisfaction and getting long-term repeat business from key accounts.
Sample Account Manager Job Description
This is an account manager ad for a fictional company, Acme Inc. Feel free to copy and paste for your own use!
Acme Inc is looking for a dedicated, results-driven Account Manager to create long-term, trusting relationships with our customers. Their role is to oversee an existing portfolio of clients assigned to them.
About the Job
- Primary location: Kuala Lumpur, Malaysia.
- Working hours: Monday–Friday, 9am–6pm (full-time)
Responsibilities
- Serve as the main point of contact for assigned clients.
- Build and strengthen client relationships to create long-term, meaningful partnerships.
- Develop a great understanding of Acme Inc’s products to better delight customers and deliver a great customer experience.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
- Cross-sell and upsell solutions where appropriate.
- Maintain accurate client records, including contract updates and renewals.
- Forecast and track key account metrics (including quarterly sales results and annual forecasts)
- Collaborate with other teams, including sales and marketing to identify and develop strategic opportunities.
- Assist with challenging client requests or issue escalations as needed.
Requirements
- 2+ years experience in sales, customer service, or related roles.
- Demonstrable ability to communicate with and influence business owners and other key decision makers.
- Proven track record of positive customer feedback.
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint etc) required.
- Experience with CRM software (HubSpot, Salesforce etc) preferred.
- Ability to multitask and handle multiple accounts simultaneously, while maintaining sharp attention to detail.
- Excellent listening skills and negotiation abilities.
- Strong verbal and written communication skills in English.
- Degree in Business Administration, Sales or other relevant discipline.
About the Company
Acme Inc is Malaysia’s leading software provider. With a presence in over 20 markets, we provide solutions to over 500 companies throughout Asia and beyond.
Our team is results-oriented and customer-focused – but above all, we believe in building meaningful solutions that impact the world for the better.
Learn how BrioHR can simplify HR for your business by getting a free demo here.
An account manager is responsible for managing a particular customer’s account within a business. Rather than managing a team, their role is to deliver a great customer experience to one client (or a group of clients).
Thus, account managers are vital to creating long-term relationships with your clients. Instead of actively working on increasing sales, an account manager is frequently more concerned with the long-term aspect of a business-client relationship.
What Your Job Description Should Include
At the very least, your job description should include:
- Your company name
- Office location
- Job title
- Working hours
- Qualifications or previous experience (if applicable)
- Roles and responsibilities
- Compensation
Account managers are not salespeople, but both roles are responsible for generating revenue. The sales team is responsible for bringing in new business, while account managers are responsible for nurturing and growing existing accounts.
Frequently, account managers may introduce new products to their clients. A good account manager will know their clients intimately, be familiar with their pain points, and act more like an advisor than being in a purely transactional relationship. Their end goal is client satisfaction and getting long-term repeat business from key accounts.
Sample Account Manager Job Description
This is an account manager ad for a fictional company, Acme Inc. Feel free to copy and paste for your own use!
Acme Inc is looking for a dedicated, results-driven Account Manager to create long-term, trusting relationships with our customers. Their role is to oversee an existing portfolio of clients assigned to them.
About the Job
- Primary location: Kuala Lumpur, Malaysia.
- Working hours: Monday–Friday, 9am–6pm (full-time)
Responsibilities
- Serve as the main point of contact for assigned clients.
- Build and strengthen client relationships to create long-term, meaningful partnerships.
- Develop a great understanding of Acme Inc’s products to better delight customers and deliver a great customer experience.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
- Cross-sell and upsell solutions where appropriate.
- Maintain accurate client records, including contract updates and renewals.
- Forecast and track key account metrics (including quarterly sales results and annual forecasts)
- Collaborate with other teams, including sales and marketing to identify and develop strategic opportunities.
- Assist with challenging client requests or issue escalations as needed.
Requirements
- 2+ years experience in sales, customer service, or related roles.
- Demonstrable ability to communicate with and influence business owners and other key decision makers.
- Proven track record of positive customer feedback.
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint etc) required.
- Experience with CRM software (HubSpot, Salesforce etc) preferred.
- Ability to multitask and handle multiple accounts simultaneously, while maintaining sharp attention to detail.
- Excellent listening skills and negotiation abilities.
- Strong verbal and written communication skills in English.
- Degree in Business Administration, Sales or other relevant discipline.
About the Company
Acme Inc is Malaysia’s leading software provider. With a presence in over 20 markets, we provide solutions to over 500 companies throughout Asia and beyond.
Our team is results-oriented and customer-focused – but above all, we believe in building meaningful solutions that impact the world for the better.
Learn how BrioHR can simplify HR for your business by getting a free demo here.
