Job Descriptions WW Archives | BrioHR Comprehensive HR Software Tue, 25 Apr 2023 05:06:47 +0000 en-US hourly 1 https://i0.wp.com/briohr.com/wp-content/uploads/2022/02/BrioHR-Favicon-Apple.png?fit=32%2C32&ssl=1 Job Descriptions WW Archives | BrioHR 32 32 162265613 How to Write a Job Description: Marketing Executive https://briohr.com/blog/how-to-write-a-job-description-marketing-executive/ https://briohr.com/blog/how-to-write-a-job-description-marketing-executive/#respond Thu, 17 Nov 2022 03:02:11 +0000 https://briohr.com/?p=1744 Reading Time: 2 mins Marketing is one of the most important functions of a business. It makes customers aware of your products or services, engages them, and helps them make […]

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Marketing is one of the most important functions of a business. It makes customers aware of your products or services, engages them, and helps them make buying decisions. Having a longer-term marketing plan also helps your business maintain demand and build a favourable reputation.

The people driving these strategies will be your marketing team. Thus, you will need to choose a team that can build customer relationships, drive product improvements, and communicate your brand’s message to the world.

What Your Job Description Should Include

At the very least, your job description should include:

  • Your company name
  • Office location
  • Job title
  • Working hours
  • Qualifications or previous experience (if applicable)
  • Roles and responsibilities
  • Compensation 

A good marketing professional will be able to get prospective customers excited, while generating leads for the sales team to close. In addition, they will also need to drive creative advertising and promotion campaigns to elevate your brand presence.

The role of a marketing executive is typically an entry level position, but will play an important role in most marketing activities. Therefore, when looking for a best-fit candidate, you’ll need to take into account their qualifications, experience, and especially their professional demeanour. Marketing executives are normally back-office staff, but sometimes they may be needed in some customer-facing situations.

Above all, they will need good teamwork and good communication skills. Marketing is a cross-department exercise, and the ability to work with other colleagues is an invaluable skill.

Sample Marketing Executive Job Description 

This is a marketing executive ad for a fictional company, Acme Inc. Since Acme Inc is a B2B business, the requirements will be slightly different than for a B2C company. Otherwise, the same skill sets will apply.

Feel free to copy and paste for your own use!

 

Acme Inc is looking for an enthusiastic, passionate Marketing Executive to join our rapidly growing team. The person will be responsible for assisting with marketing strategies, organizing creative campaigns, and make a difference in our branding efforts.

About the Job

  • Primary location: Kuala Lumpur, Malaysia.
  • Working hours: Monday–Friday, 9am–6pm (full-time)

Responsibilities

  • Support the Marketing Manager in delivering effective marketing plans.
  • Assist in branding initiatives to further spread the company’s branding message.
  • Support existing marketing campaigns and develop new ones.
  • Develop sales and marketing collaterals.
  • Monitor and report the effectiveness of marketing campaigns using various metrics.

Requirements

  • 1+ years of experience in marketing preferred.
  • Knowledge of marketing strategies and data analysis.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint).
  • Knowledge of CRM software (HubSpot, Salesforce) a plus.
  • Excellent communication skills with fluency in English.
  • Self-starter with strong organizational abilities. 
  • Fresh graduates are welcome to apply.

About the Company

Acme Inc is Malaysia’s leading software provider. With a presence in over 20 markets, we provide solutions to over 500 companies throughout Asia and beyond.

Our team is results-oriented and customer-focused – but above all, we believe in building meaningful solutions that impact the world for the better.

Learn how BrioHR can simplify HR for your business by getting a free demo here.

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How to Write a Job Description: IT Support https://briohr.com/blog/how-to-write-a-job-description-it-support/ https://briohr.com/blog/how-to-write-a-job-description-it-support/#respond Thu, 17 Nov 2022 02:52:39 +0000 https://briohr.com/?p=1740 Reading Time: 2 mins With IT playing an integral role in modern business, having an IT support person is critical to maintaining business productivity. IT support installs, configures, and monitors […]

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With IT playing an integral role in modern business, having an IT support person is critical to maintaining business productivity. IT support installs, configures, and monitors hardware and software, as well as maintaining the company’s computer systems and handling any technical issues raised by users.

What Your Job Description Should Include

At the very least, your job description should include:

  • Your company name
  • Office location
  • Job title
  • Working hours
  • Qualifications or previous experience (if applicable)
  • Roles and responsibilities
  • Compensation 

An IT support person should not only be proficient in tech, he or she should also have a professional attitude in dealing with user requests. Smaller organizations might only have one IT support person, but larger organizations might have an IT support team working on user requests using a helpdesk or ticketing system.

Thus, a large part of IT support’s day-to-day tasks will be serving as the first point of contact for customers seeking technical assistance. In addition, with the advent of hybrid work, IT support should be able to troubleshoot and give assistance remotely via software like TeamViewer.

Sample IT Support Job Description 

This is an IT Support ad for a fictional company, Acme Inc. Feel free to copy and paste for your own use!

 

Acme Inc is looking for a helpful, dedicated IT Support person to oversee company IT systems and assets, assist with upgrades and fixes, and provide training and support when needed. The goal will be to leverage tech solutions to meet organizational needs, as well as maintain IT systems to support productivity.

About the Job

  • Primary location: Kuala Lumpur, Malaysia.
  • Working hours: Monday–Friday, 9am–6pm (full-time)

Your Responsibilities

  • Monitor and maintain essential IT systems, including operating systems, security tools, applications, email systems, laptops, desktops, software, and hardware.
  • Handle business-critical IT tasks and system improvements.
  • Plan and oversee upgrades to the IT system (e.g. upgrades, hardware/software installations).
  • Install, configure, and support hardware and software for all company staff.
  • Keep track of company IT assets (e.g. laptops, phones etc).
  • Respond in a timely manner to user requests and troubleshoot if necessary.

Requirements

  • 3+ years experience in an IT support role or equivalent.
  • Tech savvy with a good understanding of hardware and software support, printer setup, network security, Active Directory, Windows Server OS etc.
  • Ability to solve problems using a technical, logical thought process.
  • Excellent interpersonal skills.
  • Degree in Computer Science, IT, or related field.

About the Company

Acme Inc is Malaysia’s leading software provider. With a presence in over 20 markets, we provide solutions to over 500 companies throughout Asia and beyond.

Our team is results-oriented and customer-focused – but above all, we believe in building meaningful solutions that impact the world for the better.

Learn how BrioHR can simplify HR for your business by getting a free demo here.

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How to Write a Job Description: HR Executive https://briohr.com/blog/how-to-write-a-job-description-hr-executive/ https://briohr.com/blog/how-to-write-a-job-description-hr-executive/#respond Thu, 17 Nov 2022 02:48:04 +0000 https://briohr.com/?p=1736 Reading Time: 2 mins People form the backbone of any organization. And it’s important to support them so that they are happy and productive. This is the role that HR […]

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People form the backbone of any organization. And it’s important to support them so that they are happy and productive. This is the role that HR plays in any business.

HR executives are in charge of hiring and onboarding skilled and talented employees, as well as establishing workforce policy, handling payroll and benefits, resolving employee problems, and ensuring that internal systems and procedures run smoothly. They help create a positive working environment by acting as a crucial link between management and employees.

What Your Job Description Should Include

At the very least, your job description should include:

  • Your company name
  • Office location
  • Job title
  • Working hours
  • Qualifications or previous experience (if applicable)
  • Roles and responsibilities
  • Compensation 

Many organizations consider HR as little more than an administrative position, but that is a severe underestimation of the importance of the role. A good HR person simplifies the recruiting of talent, increases employee retention, heightens productivity, and acts as a mediating presence for unhappy employees.

These days, the role of HR is made easier by software (such as BrioHR), which frees up time from administrative tasks to focus on more strategic HR work. But, HR executives are invaluable as the human touch of the company. They serve as the first point of contact for new joiners, protect the welfare of employees, as well as perpetuate company culture among the staff.

Sample HR Executive Job Description 

This is an HR executive ad for a fictional company, Acme Inc. Feel free to copy and paste for your own use!

 

Acme Inc is looking for a dedicated, organized HR executive to join our rapidly growing team. The person will be responsible for managing employee payroll and benefits, reviewing and updating the employee handbook, and ensuring the happiness and productivity of our workforce.

About the Job

  • Primary location: Kuala Lumpur, Malaysia.
  • Working hours: Monday–Friday, 9am–6pm (full-time)

Responsibilities

  • Accelerate the company’s recruiting efforts and enhance the employer brand.
  • Coordinate the new joiner onboarding process, including equipment issue, first day orientation, and checklists to be completed.
  • Support staff members who have HR-related concerns.
  • Maintain payroll and employee records in compliance with all related laws and regulations.
  •  
  • Review and update employee compensation packages.
  • Liaise with top management to continually improve the employee experience.

Requirements

  • 2+ years experience in HR, recruitment or similar position.
  • Proven conflict resolution skills.
  • Exceptional communications and interpersonal skills.
  • Ability to handle confidential information.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint).
  • Degree in Human Resources Management or similar field preferred.

About the Company

Acme Inc is Malaysia’s leading software provider. With a presence in over 20 markets, we provide solutions to over 500 companies throughout Asia and beyond.

Our team is results-oriented and customer-focused – but above all, we believe in building meaningful solutions that impact the world for the better.

Learn how BrioHR can simplify HR for your business by getting a free demo here.

 

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How to Write a Job Description: Executive Assistant https://briohr.com/blog/how-to-write-a-job-description-executive-assistant/ https://briohr.com/blog/how-to-write-a-job-description-executive-assistant/#respond Thu, 17 Nov 2022 02:40:12 +0000 https://briohr.com/?p=1732 Reading Time: < 1 min An executive assistant assists the top management of a business with administrative tasks. These include scheduling appointments, organizing documents, as well as serving as a main […]

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An executive assistant assists the top management of a business with administrative tasks. These include scheduling appointments, organizing documents, as well as serving as a main point of contact.

What Your Job Description Should Include

At the very least, your job description should include:

  • Your company name
  • Office location
  • Job title
  • Working hours
  • Qualifications or previous experience (if applicable)
  • Roles and responsibilities
  • Compensation 

Often, executive assistants are more than just administrative clerks; they are effectively the ‘right-hand’ of the CEO who enable them to focus on leading the company. The role encompasses a wide variety of responsibilities, chief among them being communication with a range of stakeholders on various projects and tasks.

Their role is important to the success of top management – and the company as a result. Hence, a good executive assistant will need excellent communication skills, flexibility, efficiency, and a proactive mindset.

Sample Executive Assistant Job Description 

This is an executive assistant ad for a fictional company, Acme Inc. Feel free to copy and paste for your own use!

 

Acme Inc is looking for a dedicated, organized person to be the Executive Assistant to the company’s CEO and top management team. The role requires a flexible mindset as well as the ability to keep confidential information.

About the Job

  • Primary location: Kuala Lumpur, Malaysia.
  • Working hours: Monday–Friday, 9am–6pm (full-time)

Responsibilities

  • Act as the main point of contact for the CEO and other top executives.
  • Manage the executive calendar and organize meetings.
  • Arrange business travel and accommodation.
  • Provide administrative support with regards to emails, presentations, reports, phone calls etc.
  • Organize company events, both internal and off-site.
  • Maintain confidentiality at all times.

Requirements

  • 1+ years of experience in an Executive Assistant or similar role.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint etc).
  • Outstanding organizational and time management skills.
  • Discretion and ability to keep confidential information.
  • Excellent communications skills with fluency in English and Malay. 
  • Fluency in Mandarin or other Chinese dialects will be an advantage.

About the Company

Acme Inc is Malaysia’s leading software provider. With a presence in over 20 markets, we provide solutions to over 500 companies throughout Asia and beyond.

Our team is results-oriented and customer-focused – but above all, we believe in building meaningful solutions that impact the world for the better.

Learn how BrioHR can simplify HR for your business by getting a free demo here.

 

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How to Write a Job Description: Customer Success Specialist https://briohr.com/blog/how-to-write-a-job-description-customer-success/ https://briohr.com/blog/how-to-write-a-job-description-customer-success/#respond Thu, 17 Nov 2022 02:32:22 +0000 https://briohr.com/?p=1728 Reading Time: 2 mins To be successful in today’s crowded market, it’s not enough to just have a great sales and marketing team. Customers now have endless options to choose […]

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To be successful in today’s crowded market, it’s not enough to just have a great sales and marketing team. Customers now have endless options to choose from, and it’s harder than ever to gain customer loyalty.

Hence, it is even more important than ever to provide a great customer experience. And a crucial piece of the puzzle is the customer success (CS) specialist. 

What Your Job Description Should Include

At the very least, your job description should include:

  • Your company name
  • Office location
  • Job title
  • Working hours
  • Qualifications or previous experience (if applicable)
  • Roles and responsibilities
  • Compensation 

A CS specialist is more than just a glorified customer service representative. CS teams anticipate customer needs and proactively provide solutions. As the name implies, the CS specialist genuinely wants to see the customer succeed. In turn, a successful customer becomes a repeat customer – and may even become your brand’s advocate.

The CS team will own the entire relationship with the customer, from onboarding to implementation, running training sessions, and fulfilling their satisfaction with the product or service. The relationship is more like a trusted advisor than a pure salesperson or customer service rep. Thus, communication skills are critically important, as are negotiation and problem solving skills.

Sample Customer Success Specialist Job Description 

This is a customer success specialist ad for a fictional company, Acme Inc. Since Acme Inc is a B2B software business, the requirements will be slightly different than for other CS roles. Otherwise, the same skill sets will apply.

Feel free to copy and paste for your own use!

 

Acme Inc is looking for a passionate, organized person to join our growing team as a Customer Success Specialist. They will be building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.

About the Job

  • Primary location: Kuala Lumpur, Malaysia.
  • Working hours: Monday–Friday, 9am–6pm (full-time)

Responsibilities

  • Serve as the primary point of contact for assigned customers.
  • Establish clear goals and objectives for customers at each stage of their journey.
  • Assist new customers with getting the most out of their software subscription.
  • Assist existing customers with new features and help them with troubleshooting.
  • Create customer-facing training materials and information packs.
  • Work with sales and marketing teams to develop revenue-generating strategies.

Requirements

  • 2+ years of experience in sales, customer support or similar role.
  • Excellent communications skills, including verbal and written skills.
  • Proficiency in CRM software (HubSpot, Salesforce etc) preferred.
  • Systematic, process-oriented mindset.
  • Ability to be organized and juggle multiple tasks.
  • Bachelor’s degree or equivalent.

About the Company

Acme Inc is Malaysia’s leading software provider. With a presence in over 20 markets, we provide solutions to over 500 companies throughout Asia and beyond.

Our team is results-oriented and customer-focused – but above all, we believe in building meaningful solutions that impact the world for the better.

Learn how BrioHR can simplify HR for your business by getting a free demo here.

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How to Write a Job Description: Designer https://briohr.com/blog/how-to-write-a-job-description-designer/ https://briohr.com/blog/how-to-write-a-job-description-designer/#respond Tue, 15 Nov 2022 01:10:33 +0000 https://briohr.com/?p=1723 Reading Time: 2 mins If your business is serious about marketing, the team should include a designer. Just about every modern marketing strategy will require a vast amount of design […]

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If your business is serious about marketing, the team should include a designer. Just about every modern marketing strategy will require a vast amount of design work – and this is where a designer comes in.

What Your Job Description Should Include

At the very least, your job description should include:

  • Your company name
  • Office location
  • Job title
  • Working hours
  • Qualifications or previous experience (if applicable)
  • A portfolio of previous work
  • Roles and responsibilities
  • Compensation 

A designer should bring creativity to the company’s branding, marketing, sales, and internal communication materials. They should also be able to translate your brand’s message into attractive visual design, as well as enforce a consistent style on all brand materials.

Normally, designers will produce visuals to be used on marketing collaterals such as brochures, banners, posters etc. However, an increasing proportion of their work is to be used digitally, such as on social media posts, online advertisements, or even simple videos.

In addition, they will have to manage work from multiple teams, especially from sales and marketing. Whether working in marketing or in a dedicated creative team, a good designer will be able to prioritize the incoming work and communicate clearly about deadlines and expectations. 

Sample Designer Job Description 

This is a graphic designer ad for a fictional company, Acme Inc. The role is for general design work, but since Acme Inc is a software company, the work is skewed towards digital-first design.

Generally, candidates are expected to include a portfolio of their previous work if applying for any creative role. Graphic designers are no different – a portfolio of three to four projects should give an indication of their skill and art style.

Feel free to copy and paste it for your own use!

 

Acme Inc is looking for a creative, detail-oriented graphic designer to join our growing team. They will be responsible for creating engaging graphics for a variety of media. The design should also consistently reflect Acme Inc’s brand message.

All applicants should include a portfolio of previous work with their application (academic portfolio is acceptable).

About the Job

  • Primary location: Kuala Lumpur, Malaysia.
  • Working hours: Monday–Friday, 9am–6pm (full-time)

Your Responsibilities

  • Accept and prioritize design requests from marketing and other internal customers.
  • Design visual concepts using appropriate tools.
  • Work with copywriters to conceptualize quality design.
  • Use brand colours, typography, messaging etc to create a consistent visual branding style.
  • Include the latest branding, marketing, and communication strategies in designs.
  • Adapt existing designs for use on multiple social media platforms, e.g. Instagram Stories, LinkedIn, Google display ads etc.

Requirements

  • 1+ years experience in a Graphic Design or similar role.
  • Proficiency in digital design tools (Photoshop, Illustrator, InDesign etc).
  • A flair for good design and an eye for details.
  • Ability to communicate effectively in English.
  • Organized and able to work towards deadlines.
  • Degree in Art, Design, Creative Multimedia or similar field preferred but not essential.

About the Company

Acme Inc is Malaysia’s leading software provider. With a presence in over 20 markets, we provide solutions to over 500 companies throughout Asia and beyond.

Our team is results-oriented and customer-focused – but above all, we believe in building meaningful solutions that impact the world for the better.

Learn how BrioHR can simplify HR for your business by getting a free demo here.

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How to Write a Job Description: Delivery Driver https://briohr.com/blog/how-to-write-a-job-description-delivery-driver/ https://briohr.com/blog/how-to-write-a-job-description-delivery-driver/#respond Tue, 15 Nov 2022 00:59:10 +0000 https://briohr.com/?p=1719 Reading Time: 2 mins Although it’s easier than ever to use a third-party delivery service, sometimes it makes a lot more sense to hire an in-house delivery driver.  This is […]

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Although it’s easier than ever to use a third-party delivery service, sometimes it makes a lot more sense to hire an in-house delivery driver. 

This is especially true if your business needs to deliver outsized or unusual goods to customers’ premises, such as furniture, building materials, or hazardous chemicals. Such deliveries are expensive to make via third-party delivery – so if you need to make regular deliveries, hiring your own driver and vehicle will work out to be much cheaper.

What’s more, you can also make your drivers part of your company’s customer experience. You can train them on how you want things done, as well as have more control over service quality. 

What Your Job Description Should Include

At the very least, your job description should include:

  • Your company name
  • Office location
  • Job title
  • Working hours
  • Qualifications or previous experience (if applicable)
  • Roles and responsibilities
  • Compensation 

Delivery drivers are no longer just to go from point A to point B; they need to take into consideration the customer as well. For this, you will also need to ensure they are trained in material handling, regulatory requirements, and some level of customer service.

Like sales associates and customer service agents, delivery drivers also interact with customers directly. Hence, they can be considered the public face of your company as well. Having well trained drivers who drive properly and do excellent work reflects favourably on your business.

Sample Delivery Driver Job Description 

This is a delivery driver ad for a fictional furniture company, Acme Inc. The requirements will be for someone who can handle heavy loads and be able to lift on a regular basis. Otherwise, feel free to copy and paste it for your own use!

 

Acme Inc is looking for a competent, responsible Delivery Driver to deliver furniture to our customers’ homes. You will need to be comfortable behind the wheel for long hours, as well as treating customers professionally and with respect.

About the Job

  • Primary location: Kuala Lumpur, Malaysia.
  • Working days: Monday–Saturday (full-time with overtime available)

Your Responsibilities

  • Deliver furniture to different addresses on a timely schedule.
  • Comply with all traffic laws and safety regulations.
  • Work with an assistant to load and unload furniture.
  • Adhere to safe work practices and heavy lifting techniques.
  • Inspect, maintain, and operate the delivery vehicle.
  • Ensure delivery vehicle is clean and presentable at all times.
  • Complete daily logs and reports.
  • Represent the company professionally when dealing with customers.

Requirements

  • 1+ years experience as a delivery driver.
  • Possess valid Goods Driving Licence (GDL).
  • Ability to drive a delivery truck  in a variety of weather and traffic conditions.
  • Excellent organizational and time management skills.
  • Good driving record.
  • SPM required.

About the Company

Acme Inc is Malaysia’s favourite furniture company that has been in operation since 1988. We carry a selection of stylish furniture for your home and office.

Our team is results-oriented and customer-focused – but above all, we believe in giving you a one-stop centre for your home furnishing needs.

 

Learn how BrioHR can simplify HR for your business by getting a free demo here.

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How to Write a Job Description: Business Development Manager https://briohr.com/blog/how-to-write-a-job-description-business-development-manager/ https://briohr.com/blog/how-to-write-a-job-description-business-development-manager/#respond Tue, 15 Nov 2022 00:53:40 +0000 https://briohr.com/?p=1715 Reading Time: 2 mins Business development encompasses a wide range of ideas and initiatives, including sales, strategic partnerships, expansion into new markets, and new marketing strategies. The role of a […]

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Business development encompasses a wide range of ideas and initiatives, including sales, strategic partnerships, expansion into new markets, and new marketing strategies. The role of a business development manager is to coordinate these efforts and bring it to fruition.

The end goal of business development is long-term growth of the business. By thinking up new strategies and exploiting new markets, driving sustainable growth should be the number one priority for business development managers.

What Your Job Description Should Include

At the very least, your job description should include:

  • Your company name
  • Office location
  • Job title
  • Working hours
  • Qualifications or previous experience (if applicable)
  • Roles and responsibilities
  • Compensation

A good business development manager will possess the abilities necessary to establish strong, lasting relationships with important clients. While they’re not sales people, business development managers will need to know the key clients of the business in order to replicate the successful formula with other clients.

To be successful, business development efforts must involve every department in the company. Hence, a good business development manager has to be a team player, working across every department and collaborating on strategy.

Sample Business Development Manager Job Description 

This is a business development manager ad for a fictional company, Acme Inc. Feel free to copy and paste for your own use!

 

Acme Inc is looking for a qualified, results-driven Business Development Manager to seek out and develop new business opportunities. As a company focused on growing the business regionally, we are looking for an individual with an international outlook to inspire our team of go-getters.

About the Job

  • Primary location: Kuala Lumpur, Malaysia.
  • Working hours: Monday–Friday, 9am–6pm (full-time)

Responsibilities

  • Manage the existing sales pipeline as well as developing new business opportunities.
  • Lead the team to find and nurture new opportunities and partnerships.
  • Conduct research to identify new opportunities and trends.
  • Assist in the coordination and implementation of marketing strategies.
  • Track and report metrics for data-driven action.

Requirements

  • 5+ years of experience in business development, sales, marketing, or similar role.
  • Experience in customer service is preferred.
  • Successful track record in B2B sales and service.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint etc). 
  • Familiarity with CRM software (HubSpot, Salesforce etc) preferred.
  • Excellent communication skills in English.
  • Degree in Business, Marketing or related field.

About the Company

Acme Inc is Malaysia’s leading software provider. With a presence in over 20 markets, we provide solutions to over 500 companies throughout Asia and beyond.

Our team is results-oriented and customer-focused – but above all, we believe in building meaningful solutions that impact the world for the better.

Learn how BrioHR can simplify HR for your business by getting a free demo here.

 

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How to Write a Job Description: Account Manager https://briohr.com/blog/how-to-write-a-job-description-account-manager/ https://briohr.com/blog/how-to-write-a-job-description-account-manager/#respond Tue, 15 Nov 2022 00:32:43 +0000 https://briohr.com/?p=1711 Reading Time: 2 mins An account manager is responsible for managing a particular customer’s account within a business. Rather than managing a team, their role is to deliver a great […]

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An account manager is responsible for managing a particular customer’s account within a business. Rather than managing a team, their role is to deliver a great customer experience to one client (or a group of clients).

Thus, account managers are vital to creating long-term relationships with your clients. Instead of actively working on increasing sales, an account manager is frequently more concerned with the long-term aspect of a business-client relationship.

What Your Job Description Should Include

At the very least, your job description should include:

  • Your company name
  • Office location
  • Job title
  • Working hours
  • Qualifications or previous experience (if applicable)
  • Roles and responsibilities
  • Compensation 

Account managers are not salespeople, but both roles are responsible for generating revenue. The sales team is responsible for bringing in new business, while account managers are responsible for nurturing and growing existing accounts. 

Frequently, account managers may introduce new products to their clients. A good account manager will know their clients intimately, be familiar with their pain points, and act more like an advisor than being in a purely transactional relationship. Their end goal is client satisfaction and getting long-term repeat business from key accounts.

Sample Account Manager Job Description 

This is an account manager ad for a fictional company, Acme Inc. Feel free to copy and paste for your own use!

 

Acme Inc is looking for a dedicated, results-driven Account Manager to create long-term, trusting relationships with our customers. Their role is to oversee an existing portfolio of clients assigned to them.

About the Job

  • Primary location: Kuala Lumpur, Malaysia.
  • Working hours: Monday–Friday, 9am–6pm (full-time)

Responsibilities

  • Serve as the main point of contact for assigned clients.
  • Build and strengthen client relationships to create long-term, meaningful partnerships.
  • Develop a great understanding of Acme Inc’s products to better delight customers and deliver a great customer experience.
  • Ensure timely and successful delivery of solutions according to customer needs and objectives.
  • Cross-sell and upsell solutions where appropriate.
  • Maintain accurate client records, including contract updates and renewals.
  • Forecast and track key account metrics (including quarterly sales results and annual forecasts)
  • Collaborate with other teams, including sales and marketing to identify and develop strategic opportunities.
  • Assist with challenging client requests or issue escalations as needed.

Requirements

  • 2+ years experience in sales, customer service, or related roles.
  • Demonstrable ability to communicate with and influence business owners and other key decision makers.
  • Proven track record of positive customer feedback.
  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint etc) required. 
  • Experience with CRM software (HubSpot, Salesforce etc) preferred.
  • Ability to multitask and handle multiple accounts simultaneously, while maintaining sharp attention to detail.
  • Excellent listening skills and negotiation abilities.
  • Strong verbal and written communication skills in English.
  • Degree in Business Administration, Sales or other relevant discipline.

About the Company

Acme Inc is Malaysia’s leading software provider. With a presence in over 20 markets, we provide solutions to over 500 companies throughout Asia and beyond.

Our team is results-oriented and customer-focused – but above all, we believe in building meaningful solutions that impact the world for the better.

Learn how BrioHR can simplify HR for your business by getting a free demo here.

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How to Write a Job Description: Software Developer https://briohr.com/blog/how-to-write-a-job-description-software-developer/ https://briohr.com/blog/how-to-write-a-job-description-software-developer/#respond Tue, 08 Nov 2022 00:54:51 +0000 https://briohr.com/?p=1703 Reading Time: 2 mins In today’s tech-driven world, talented software developers are very much in demand. If your company is involved in the tech sector, developers will make up a […]

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Reading Time: 2 mins

In today’s tech-driven world, talented software developers are very much in demand. If your company is involved in the tech sector, developers will make up a good portion of your workforce.

A developer (or team of developers) will be responsible for the development, design, testing, and implementation of software products. They should be able to deliver clean, efficient code based on the business’s requirements. Sometimes, their work will also include maintaining, troubleshooting, and improving existing software.

What Your Job Description Should Include

At the very least, your job description should include:

  • Your company name
  • Office location
  • Job title
  • Working hours
  • Qualifications or previous experience
  • Required knowledge of software and/or coding languages the business uses
  • Roles and responsibilities
  • Compensation

As a technical role, you will need to brush up on the basic technical vocabulary used by software developers. Coding languages, development processes, programming models – all these are areas that recruiters should at least have some familiarity with when writing the job description.

Otherwise, it is good practice to also liaise with the team leaders or hiring managers. Oftentimes they will have more information about the role, or they might have special input on the roles and responsibilities of the new hire. This is especially so with software developers as the technical requirements of the business vary considerably from company to company.

Technical skills aside, a good software developer should also have great communication skills. Good software is invariably the product of great teamwork, and developers are but one part of it. They will be working closely with other developers, UX designers, product owners, and customer service teams. Hence, recruiters should look out not just for technical proficiency, but for interpersonal skills and work ethic as well.

Also note that companies are more open to hiring developers remotely. Experienced developer skills are scarce, yet in great demand depending on their coding language proficiency. On top of that, project management tools like Jira make it even easier to work and collaborate remotely.

Sample Sales Associate Job Description

This is a software developer ad for a fictional company, Acme Inc. It’s for a full stack developer role (someone who can work on both backend and frontend development).

Such developers are found in more senior roles, being comfortable working with several programming languages, databases, and frameworks. They may or may not be team leaders, but they will ‘own’ the application and know it inside and out.

Otherwise, feel free to modify, copy, and paste it for your own use in recruiting any type of developer!

Acme Inc is looking for a talented, passionate full stack developer to contribute, maintain, and develop the company’s software products.

About the Job

  • Primary location: Kuala Lumpur, Malaysia.
  • Open to suitably qualified remote candidates.
  • Working hours: Monday–Friday, 9am–6pm (full-time, flexible hours possible).

Your Responsibilities

  • Work within a tech team to develop, deploy, and maintain cloud native applications running on AWS.
  • Own the software code and deliver in collaboration with product managers.
  • Adhere to good development practices like SOLID, TDD, unit testing etc.
  • Work closely with a cross-functional team including Sales, Customer Support, and Operations.
  • Continue to innovate and build platforms to enhance the customer experience.

Requirements

  • 5+ years of experience working on agile, scalable systems.
  • Proficiency in Typescript, NodeJS with NestJS, MongoDB, Angular, Ionic.
  • Strong familiarity with object-oriented programming (OOP) and design patterns.
  • Excellent knowledge of cloud software development lifecycle.
  • Degree in Computer Science, Information Technology, or related field.
  • Fluency in English, including excellent written and verbal skills.
  • Strong problem-solving and critical thinking skills.
  • Willingness for continuous learning and improvement.

About Acme Inc

Acme Inc is Malaysia’s leading software provider. With a presence in over 20 markets, we provide solutions to over 500 companies throughout Asia and beyond.

Our team is results-oriented and customer-focused – but above all, we believe in building meaningful solutions that impact the world for the better.

Learn how BrioHR can simplify HR for your business by getting a free demo here.

The post How to Write a Job Description: Software Developer appeared first on BrioHR.

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