How to Write a Job Description: IT Support
With IT playing an integral role in modern business, having an IT support person is critical to maintaining business productivity. IT support installs, configures, and monitors hardware and software, as well as maintaining the company's computer systems and handling any technical issues raised by users.
What Your Job Description Should Include
At the very least, your job description should include:
- Your company name
- Office location
- Job title
- Working hours
- Qualifications or previous experience (if applicable)
- Roles and responsibilities
- Compensation
An IT support person should not only be proficient in tech, he or she should also have a professional attitude in dealing with user requests. Smaller organizations might only have one IT support person, but larger organizations might have an IT support team working on user requests using a helpdesk or ticketing system.
Thus, a large part of IT support’s day-to-day tasks will be serving as the first point of contact for customers seeking technical assistance. In addition, with the advent of hybrid work, IT support should be able to troubleshoot and give assistance remotely via software like TeamViewer.
Sample IT Support Job Description
This is an IT Support ad for a fictional company, Acme Inc. Feel free to copy and paste for your own use!
Acme Inc is looking for a helpful, dedicated IT Support person to oversee company IT systems and assets, assist with upgrades and fixes, and provide training and support when needed. The goal will be to leverage tech solutions to meet organizational needs, as well as maintain IT systems to support productivity.
About the Job
- Primary location: Kuala Lumpur, Malaysia.
- Working hours: Monday–Friday, 9am–6pm (full-time)
Your Responsibilities
- Monitor and maintain essential IT systems, including operating systems, security tools, applications, email systems, laptops, desktops, software, and hardware.
- Handle business-critical IT tasks and system improvements.
- Plan and oversee upgrades to the IT system (e.g. upgrades, hardware/software installations).
- Install, configure, and support hardware and software for all company staff.
- Keep track of company IT assets (e.g. laptops, phones etc).
- Respond in a timely manner to user requests and troubleshoot if necessary.
Requirements
- 3+ years experience in an IT support role or equivalent.
- Tech savvy with a good understanding of hardware and software support, printer setup, network security, Active Directory, Windows Server OS etc.
- Ability to solve problems using a technical, logical thought process.
- Excellent interpersonal skills.
- Degree in Computer Science, IT, or related field.
About the Company
Acme Inc is Malaysia’s leading software provider. With a presence in over 20 markets, we provide solutions to over 500 companies throughout Asia and beyond.
Our team is results-oriented and customer-focused – but above all, we believe in building meaningful solutions that impact the world for the better.
Learn how BrioHR can simplify HR for your business by getting a free demo here.
With IT playing an integral role in modern business, having an IT support person is critical to maintaining business productivity. IT support installs, configures, and monitors hardware and software, as well as maintaining the company’s computer systems and handling any technical issues raised by users.
What Your Job Description Should Include
At the very least, your job description should include:
- Your company name
- Office location
- Job title
- Working hours
- Qualifications or previous experience (if applicable)
- Roles and responsibilities
- Compensation
An IT support person should not only be proficient in tech, he or she should also have a professional attitude in dealing with user requests. Smaller organizations might only have one IT support person, but larger organizations might have an IT support team working on user requests using a helpdesk or ticketing system.
Thus, a large part of IT support’s day-to-day tasks will be serving as the first point of contact for customers seeking technical assistance. In addition, with the advent of hybrid work, IT support should be able to troubleshoot and give assistance remotely via software like TeamViewer.
Sample IT Support Job Description
This is an IT Support ad for a fictional company, Acme Inc. Feel free to copy and paste for your own use!
Acme Inc is looking for a helpful, dedicated IT Support person to oversee company IT systems and assets, assist with upgrades and fixes, and provide training and support when needed. The goal will be to leverage tech solutions to meet organizational needs, as well as maintain IT systems to support productivity.
About the Job
- Primary location: Kuala Lumpur, Malaysia.
- Working hours: Monday–Friday, 9am–6pm (full-time)
Your Responsibilities
- Monitor and maintain essential IT systems, including operating systems, security tools, applications, email systems, laptops, desktops, software, and hardware.
- Handle business-critical IT tasks and system improvements.
- Plan and oversee upgrades to the IT system (e.g. upgrades, hardware/software installations).
- Install, configure, and support hardware and software for all company staff.
- Keep track of company IT assets (e.g. laptops, phones etc).
- Respond in a timely manner to user requests and troubleshoot if necessary.
Requirements
- 3+ years experience in an IT support role or equivalent.
- Tech savvy with a good understanding of hardware and software support, printer setup, network security, Active Directory, Windows Server OS etc.
- Ability to solve problems using a technical, logical thought process.
- Excellent interpersonal skills.
- Degree in Computer Science, IT, or related field.
About the Company
Acme Inc is Malaysia’s leading software provider. With a presence in over 20 markets, we provide solutions to over 500 companies throughout Asia and beyond.
Our team is results-oriented and customer-focused – but above all, we believe in building meaningful solutions that impact the world for the better.
Learn how BrioHR can simplify HR for your business by getting a free demo here.
